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29/10/2024

TME

With over 40 years of experience, TME is a leading name in the Emilia-based Packaging Valley recognized for its high-performance packaging systems, especially in the coffee industry.
 
TME is a leading manufacturer of packaging systems based in the heart of the Emilia-based Packaging Valley. Today, TME is internationally recognized for its ability to develop high-performance packaging solutions, specializing in coffee. A pioneer in single-serve packaging, TME also focuses on developing innovative, sustainable technologies to meet the ever-changing demands of the global market.
 
With branches in the United States and Brazil, and over 20 agencies worldwide, TME is globally recognized for the quality and innovation of its solutions. To maintain its high standards in after-sales service, the company saw the need for a solution that would provide:
  • Efficient and accurate customer support to reduce downtime and improve user experience;
  • 24/7 access to spare parts and technical documents, available anytime, anywhere;
  • Streamlined spare parts management with a quick and easy online ordering process for machine maintenance.
TME chose Components Engine as its technology partner to develop an advanced online spare parts portal, making it easier to manage and order replacement parts.
 
Key features of TME's spare parts portal:
  • Serial number navigation: Customers can easily find parts by searching with the machine’s serial number, ensuring compatibility and reducing errors.
  • Interactive exploded views: TME products are shown in detailed, interactive 2D drawings, letting users explore components and access the most recent information on spare parts.
  • Spare parts kits: The portal allows customers to view and buy spare parts kits, which bundle related components that can be purchased individually or together, streamlining maintenance activities.
The partnership with Components Engine led TME to greatly improve its after-sales service, offering customers a smart digital solution. This step further enhances operational efficiency and sustainability, streamlining technical support and maintenance.
 
Find out how Components Engine can elevate your after-sales service with innovative digital solutions!
 

 
 






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