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25/8/2026

Koxka

Founded in 1966 and headquartered in Pamplona, Koxka is globally known for delivering high-quality, technologically innovative, and sustainable refrigeration solutions.
 
Digital transformation in after-sales is a key strategic driver for boosting efficiency and enhancing customer satisfaction. Proof of this is Koxka, a leader in manufacturing commercial and industrial refrigeration solutions, which has implemented Components Engine software to develop an easy-to-use, online digital spare parts catalog, full of features tailored for its customers and partners.
 
Founded in 1966 and headquartered in Pamplona, Koxka is globally known for delivering high-quality, technologically innovative, and sustainable refrigeration solutions. Boasting a strong global presence and an integrated supply chain, the company supports key players in the large-scale distribution, retail, and food sectors by providing efficient, customizable systems that meet the highest environmental standards.
 
In the pursuit of continuous improvement in after-sales service, Koxka has decided to offer its customers an interactive digital platform that enables easy navigation through Koxka products using detailed, interactive exploded drawings, allowing users to visually identify each component. Users can click on hotspots to access continuously updated technical information, including descriptions, codes, stock availability, prices, and recommended codes.
 
The new tool is not just an operational simplification but a true evolution in the customer relationship: more autonomy, fewer errors, and greater efficiency. One of the key customizations designed for Koxka is a feature that automatically calculates shipping costs at the order fulfillment stage, based on the combined weight of the selected components. A measure that further improves the accuracy of the purchasing process and ensures more transparent and efficient order management.
 
For Koxka, trusting a digital platform developed with Components Engine means:
  • To offer a service that is active 24/7, available anywhere and at any time;
  • To drastically reduce the time spent searching for and managing spare parts;
  • To eliminate user errors in orders;
  • To improve the customer experience, strengthening trust and loyalty;
  • To optimize internal management by reducing costs and streamlining operational processes.
Koxka’s digital spare parts catalog is a concrete example of how technology can support a more efficient, proactive, and sustainable after-sales service.
 
Watch the video to discover all the features of the new portal and how it simplifies spare parts management for customers and technicians.
 
 






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