Turbosol

Turbosol, a renowned Italian company and international benchmark in the design and production of equipment for laying and spraying mortars, plasters, concrete, and special materials, has invested in digitalizing its after-sales service to deliver even more efficient, precise, and state-of-the-art support to its customers. The result is a new digital spare parts catalog, developed with the Components Engine software, combining ease of use, interactivity, and continuous updates.

 

The after-sales portal lets users easily access 2D exploded views of Turbosol machines and interact with them via clickable hotspots, making it quick and intuitive to identify each individual component. Spare parts can be accessed in two ways: by exploring the full range of available models, or by entering their machine’s serial number to instantly view only the components specific to their equipment. Every component is paired with up-to-date technical details, such as part numbers and descriptions, updated in real time.

 

Thanks to an intuitive interface and advanced search filters, customers can quickly locate the desired spare part and add it to a virtual cart to generate and send a request for quotation directly to the company. The process is simple, guided, and designed to prevent errors, reduce time, and improve operational efficiency for both field operators and internal staff handling requests.

This new solution marks a major advancement in the digital transformation of after-sales service, delivering real benefits like shorter machine downtimes, error-free requests, smoother communication between customers and the manufacturer, and, just as importantly, a more sustainable system thanks to the removal of paper catalogs.

 

Turbosol’s new digital catalog, created using Components Engine, showcases how digital innovation can turn after-sales service into a strategic asset for improving customer experience, building loyalty, and boosting the company’s competitive edge.