News
The latest news from the world
of spare parts catalogues.
8/4/2025

Krampe Fahrzeugbau

Krampe Fahrzeugbau GmbH is a global leader in designing and building custom transportation solutions.
 
Operating under the well-known slogan "Krampe quality on wheels", Krampe has been manufacturing high-quality vehicles in Germany since 1981. Their diverse product range includes trailers for agriculture, forestry, construction, waste disposal, and local authorities. This family-owned business stands as the market leader for agricultural tipper trucks in Germany.
 
The company implemented Components Engine’s state-of-the-art solutions to boost its customer service. For over 40 years, Krampe has been recognized for its durable and dependable vehicles, always prioritizing customer satisfaction.
 
To better support its service network and customers, Krampe has launched a cutting-edge online spare parts portal, fully integrated with Components Engine CLAIMS. This platform, directly accessible through the “Services” section on Krampe’s website, makes it easier to manage warranty tickets. It represents a major leap forward in operational efficiency and warranty management.
 
Key Features of the after-sales portal:
  • Users can explore detailed, interactive exploded drawings of all Krampe products, navigating through multiple levels and accessing part details by clicking on hotspots.
  • Customers and dealers can quickly locate parts by code or description using several search filters.
  • Technical documents provide clear instructions for correct machine handling and accurate service performance.
Components Engine CLAIMS has enabled Krampe to set up an effective warranty management process:
  • You can order warranty parts via a direct link to the online spare parts catalog.
  • You can view a complete history of technical interventions for each serial number, improving knowledge sharing among technicians and facilitating detailed maintenance analysis.
  • You can create and manage service reports exclusively for authorized serial numbers through a secure, customized login system.
  • You can use advanced tools to calculate refund costs based on the type of intervention and review statistics on common failures and repairs.
This easy-to-use and visually appealing solution greatly enhances Krampe’s customer service. It automates processes, decreases errors, and offers a clear view of service operations, leading to better service planning and higher customer satisfaction.
 
Find out how Components Engine can simplify and improve your company’s spare parts and warranty management with cutting-edge digital tools.
 
 






If you would like to receive the latest news and offers concerning Components Engine products, please subscribe to our mailing list.