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28/1/2025

Solmec

For over half a century, Solmec has been a trusted name in the design and manufacturing of reliable and versatile wheeled, tracked, and stationary loaders.
 
Solmec offers a full range of machines from 10 to 60 tons and has become a leader in the national market, with a strong presence in Europe. The Italian company provides customized solutions across various industries, including steel mills, waste recycling and disposal, car dismantling, sawmills, tanneries, ports, and railway terminals. Each machine is crafted using first-class components and materials, advanced manufacturing processes, and strict adherence to European safety standards.
 
To enhance its after-sales service and better meet customer needs, Solmec has partnered with Components Engine and created an innovative, cutting-edge online spare parts portal.
 
This new digital catalog is a strategic tool designed to streamline spare parts management and elevate the customer experience. Key features include:
  • Advanced serial number search: The portal features a smart filter that displays only the models matching the entered serial number, ensuring complete accuracy and eliminating any possibility of error.
  • Technical documentation: Manuals, datasheets, and other relevant documents for each model or serial number are available in multiple languages, easily accessible and downloadable at any time.
  • Automatic replacement code updates: Outdated codes are automatically flagged and replaced with the most current versions in the shopping cart, streamlining the ordering process.
  • Full accessibility: Customers can easily browse through interactive exploded views to quickly and accurately identify the required components, anytime and from anywhere.
The new digital spare parts portal enables Solmec to deliver a modern and efficient after-sales service that fully meets customer expectations:
  • Minimized errors and downtime: With advanced search options and automatic replacement codes, customers can quickly and accurately locate and order the parts they need.
  • Improved user experience: The portal’s interactive exploded views, comprehensive documentation, and user-friendly interface make it a practical and professional tool.
  • Increased operational efficiency and competitiveness: By digitizing the spare parts catalog, Solmec streamlines internal processes while reinforcing its position as a technological leader in the material handling industry.
Through this digital transformation and its collaboration with Components Engine, Solmec reinforces its dedication to innovation, efficiency, and customer satisfaction, while maintaining its position as an industry leader with advanced technological solutions.
 
 






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