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10/12/2024

Komplet

Komplet, a global leader in treatment systems and waste recycling equipment, is driven by a commitment to innovation and sustainability.
 
Komplet has become a leading name in the industry with its innovative solutions, ranging from waste management systems to advanced recycling equipment, all designed to deliver exceptional performance and reliability.
 
To provide excellent after-sales service, Komplet has teamed up with Components Engine to create an all-in-one spare parts portal, offering complete digital support and 360° technical assistance.
 
The online spare parts portal, available on Komplet's website under the "Shop Spare Parts" section, offers an easy-to-use and intuitive experience. With a custom design that matches the company’s branding, the portal is fully responsive, ensuring smooth access on any device.
 
The Components Engine PLUS document platform, integrated with the spare parts catalog, enhances the customer experience by offering key tools for after-sales support:
  • Technical Documentation: Manuals, datasheets, and specific information are easily accessible and downloadable, helping users with installation and maintenance at every step.
  • Order History: Each user can access their order history and service requests, providing clear and detailed tracking of past activities.
  • Information Requests: A direct communication system for inquiries and support, decreasing response times and improving assistance efficiency.
COMING SOON: Komplet will introduce the CLAIMS platform, designed to streamline technical service requests and improve communication with service centers. Components Engine CLAIMS offers a clear and organized process for managing warranty claims, providing a powerful tool to support Komplet’s service network. Key features include:
  • Comprehensive service history: Each machine has a detailed record of past interventions, providing valuable insights for technicians and analysis.
  • Simple and secure warranty management: CLAIMS allows for quick and easy registration and ordering of spare parts for repairs, helping authorized technicians work more efficiently.
  • Powerful analytics: The system generates reports on the most frequently replaced components, helping identify failure trends and develop preventive maintenance plans.
  • Reduced errors: Secure login and access across all devices help minimize mistakes and ensure data accuracy.
This digital management system raises the bar for Komplet’s after-sales support, simplifying maintenance, improving the customer experience, and streamlining communication between the company and its support network.
 
Components Engine is proud to work with companies like Komplet, providing innovative solutions that make after-sales service more efficient, faster, and easier to manage.
 
 






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