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3/12/2024

Socage

Based in Modena and with over 40 years of experience, Socage is a leading producer of aerial platforms.
 
Socage specializes in technologically advanced aerial platforms, offering high-quality, reliable, easy-to-use products that excel in performance. The company prioritizes the continuous innovation of its technology, ensuring that Socage platforms are safe, easy to use, and perfectly suited for professionals in demanding environments.
 
To deliver high-standard customer support and after-sales service, Socage collaborated with Components Engine to create an innovative online spare parts platform. Seamlessly integrated into the company’s website, this advanced solution streamlines spare parts management and improves the overall user experience.
  • Easy access with Single Sign-On (SSO): Customers can quickly log in to the portal using their Socage website credentials. Once logged in to the "My Socage" section, they can access all essential technical information and documentation, including the interactive spare parts catalog.
  • Serial Number search: Users can navigate the spare parts catalog by selecting the machine model from the menu or by directly entering the serial number, allowing them to find specific information related to their equipment.
  • Interactive exploded-view parts catalog: By clicking on "Spare Parts Catalog," customers can view detailed, interactive exploded-view drawings. Each model can be explored across sub-levels, providing a comprehensive overview and making it easy to locate the required parts.
  • Customizable search filters: The portal features advanced search filters that help users quickly find the desired parts based on specific parameters, streamlining the process and minimizing the risk of errors.
  • Order and cart management directly on the company’s website: After selecting the needed parts, customers can add them to the cart and complete the purchase directly on Socage’s website, providing a quick, straightforward, and secure shopping experience.
The online spare parts platform created by Components Engine for Socage brings many advantages. It provides instant access to technical information, streamlines spare parts management and simplifies the purchasing process. This digital solution improves the efficiency of Socage’s after-sales service, offering customers a modern and user-friendly experience, available 24/7.
 
In summary, the collaboration between Socage and Components Engine has resulted in a cutting-edge spare parts platform that showcases Socage’s dedication to providing high-quality, innovative, and customer-centric solutions. This partnership marks another milestone in the pursuit of excellence in the aerial platform industry.
 
See how Components Engine can help your business streamline after-sales services and enhance spare parts management with customized solutions!
 
 






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