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12/11/2024

Alpego

Alpego is an Italian company with over 35 years of experience in agriculture, blending innovation and tradition to deliver high-quality machinery for farming professionals.
 
Founded and run by three generations of its founding family, Alpego is known internationally for its dedication to innovation and the high quality of its products, showcasing the best of Italian craftsmanship in both function and durability.
 
After-sales support is a key priority for Alpego, which is why the company partnered with Components Engine to create a custom online spare parts platform tailored to its clients' needs. Integrated directly into the company’s website, this digital solution makes it easy and efficient for customers to find, select, and order the parts they need.
 
The spare parts portal sets a new standard for after-sales support, providing agricultural professionals with a streamlined, interactive experience tailored to their needs. Key features of the platform include:
  • Detailed exploded drawings of agricultural machinery: Each Alpego product features exploded drawings that clearly show all components, making it easy to identify and select the right part.
  • Advanced, customized search filters: Users can quickly find parts using specific filters for product type, part type, and serial number. This speeds up the search process and ensures customers get exactly what they need.
  • Machine identification by serial number: Alpego customers can enter their machine's serial number to get a detailed view and a precise list of compatible parts, making the search process highly precise and user-friendly.
  • Real-time part availability: The platform shows the real-time availability of each part, allowing customers to see if the part they need is in stock and ready to order. So that they can plan and manage their needs.
  • Detailed information on each component: Each part comes with a clear description and technical specifications, making it easier for customers to make informed decisions and reducing the risk of purchasing errors.
The digital spare parts platform created with Components Engine improves Alpego’s after-sales support and demonstrates its dedication to providing customers with modern and reliable tools that meet the changing needs of the market. With this innovative solution, Alpego offers a professional after-sales service that is fast, easy to use, and accurate.
 
 
 






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