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22/10/2024

Jekko

With decades of experience in heavy-lifting mini cranes, the Italian brand Jekko has been a leader since 1972, delivering machines capable of working in narrow places and extreme conditions.
 
Jekko, is a leading Italian company specializing in mini cranes for heavy lifting and renowned for its innovation and precision. The company stands out for its compact solutions that work efficiently in narrow and challenging spaces, without compromising loading capacity or elevated reach.
 
To provide excellent after-sales support and streamline spare parts management, Jekko collaborated with Components Engine. We created an online spare parts portal, integrated with the Components Engine PLUS document platform, offering an efficient and user-friendly digital solution that improves the customer’s after-sales experience.
 
Key features of Jekko's online platform include:
  • Centralized access through the home dashboard: Customers can quickly navigate through various areas like information requests, order history, company news, and technical documents. In addition, thanks to a search filter system, finding the necessary documentation is easier than ever;
  • Interactive spare parts catalog: At the heart of the portal is the interactive spare parts catalog, where customers can browse Jekko products through detailed exploded drawings. Every component is displayed down to the smallest sub-parts, enabling precise and thorough navigation of the machine’s sections.
With this customized digital platform, Jekko never stops to innovate, setting the standard in after-sales service by offering clients advanced tools for efficient spare parts and maintenance management:
  • Efficiency and simplicity: The portal makes managing spare parts easy and quick, cutting down on search times and boosting overall efficiency;
  • User-Friendly Experience: With an intuitive interface and advanced features, Jekko customers benefit from reliable after-sales service that meets the most demanding needs;
  • Real-time updates: The portal keeps product and component information up-to-date, minimizing errors and ensuring a transparent experience.
Learn how Components Engine can revolutionize your company’s spare parts management and after-sales service with innovative digital solutions.

 
 






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