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Fava S.p.A.

Established in 1937 and headquartered in Cento, in the province of Ferrara, Fava S.p.A. is among the world's leading companies in the production of pasta equipment, which has decided to embrace innovative and digital after-sales solutions.
Fava S.p.A. Pasta Equipment, is a leading company in the pasta plant production industry, known for its dedication to quality, innovation, and customer satisfaction. As a project-based company, they specialize in offering customized and reliable solutions to meet the unique requirements of each customer.
To streamline after-sales processes and improve the overall customer experience, Fava S.p.A. has embraced the advanced solution provided by Components Engine. This decision has resulted in several advantages for the company, such as:
  • 80% fewer errors: By adopting the Components Engine solution instead of traditional catalog creation methods, errors have been dramatically reduced, ensuring more accurate and reliable information.
  • Massive and accurate information updates: With the platform's user-friendly management, Fava S.p.A. can efficiently update a large volume of information with accuracy, guaranteeing that all data is always up-to-date and precise.
  • Customer autonomy: The system empowers Fava S.p.A.'s customers to place spare parts orders on their own, significantly reducing the workload for the after-sales team and speeding up order processing.
  • 50% decrease in the time needed to create and update catalogs: The time needed to create and update catalogs has been cut in half, resulting in significant resource and time savings, all thanks to the platform's easy-to-use interface and efficient features.
  • Centralized information sharing hub: The platform serves as a centralized hub for managing and sharing information in different formats, making internal collaboration easier and enhancing overall operational efficiency.
Since implementing Components Engine's customized spare parts platform, Fava S.p.A. Pasta Equipment has consistently stood out in the market for operational efficiency and customer service excellence, remaining committed to top-quality and innovation.


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