31/10/2023
CombiliftWith a desire to provide innovation in long load handling solutions, Combilift has been the largest global manufacturer of multi-directional forklifts since 1998.
When a company's core business involves high customization of the product range, every single process must be efficient. This is because customization exponentially increases the number of variables to be managed.
In such a context, control of information and speed of update and action can really make a difference, not only to satisfy the customer but also to stay competitive in the market.
Components Engine witnessed this firsthand when we were involved in a major project with Combilift, the largest global manufacturer of multi-directional forklifts exporting to more than 85 countries and with more than 60,000 trucks in use worldwide. As a consequence of high volumes and customization, global presence, and a very wide range of stakeholders to manage, the company began to experience several issues in parts order management, such as:
To cope with the customer's requirements, we acted on several aspects:
Thanks to all these aspects, on the one hand, the company has optimized its spare parts management, and on the other hand, the spare parts purchasing process is no longer perceived as a tedious and complex action, but end customers can easily and quickly place orders as if they were buying an item on a B2C e-commerce.
|