Blog
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22/4/2022
Kit and Parent Kit: which one to choose?Companies' spare parts catalogs are not always easy and intuitive to consult and for this reason the after-sales department is often overwhelmed with phone calls to assist customers who prefer calling rather than ordering online what they need.
Having an accurate and constantly updated parts catalog is vital for your after-sales service and improves your customer experience.
Components Engine, with its flexibility, streamlines the work of your company by providing several advanced features for the optimization of your interactive parts catalog, one of which is the management of kits.
What is a kit?
A kit is a group of spare parts, belonging to a machine, which have different codes and that can be purchased individually or in bulk.
With Components Engine's interactive parts catalog, you can manage kits in two different ways: by configuring a kit field or a parent kit field, depending on the specific needs of your company.
When a kit field is used
With this feature, all the parts contained in the kit can be purchased either individually or all together.
Therefore, when customers select an item, they will also be able to order the other parts belonging to the kit in which the selected item is included.
Normally, a kit field is configured with the purpose of streamlining the management of stock level and reducing the spare parts shipping costs, as the items are sent with a single shipment thanks to the kit management. In any case, users will have the chance to choose whether to buy all, some or even just one of them.
When a parent kit field is used
On the contrary, with the parent kit, spare parts must be ordered all together and never individually.
Therefore, once customers have selected the part number they need, they will be forced to buy all the other codes belonging to the kit.
Normally, a parent kit field is configured with the purpose of avoiding low-value orders and therefore paying high shipping costs for a spare part with a low cost, such as a screw. The parent kit is also recommended when the company's goal is to push customers to purchase the entire set of spare parts of a specific group in order to eliminate problems related to the assembly or maintenance.
What is Components Engine's role? Components Engine not only advises its customers on which functionality best suits their needs but it also offers technical support throughout the project configuration.
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With a team of professionals working tirelessly to seek new solutions and meet even the most demanding requirements, the evolution of the after-sales service will never stop!
Components Engine Claims, the portal for managing maintenance and warranty claims, is the fourth step to run up the ladder of evolution of the after-sales service.
Components Engine Plus, the web platform for technical documentation management, is the third step in the evolution of the aftersales service.
The 3D parts catalog is the second step in the evolution of the aftersales service, it saves the company a lot of time, as exploded drawings of each product are no longer needed.
The 2D parts catalog is a vital tool for customers who want to order parts easily, conveniently, and quickly and to reduce machine downtime.
Every e-commerce service must provide a simple, fast and customized user management system, so that the company can diversify accesses to its online store.