Blog
24/11/2022

The Evolution of the After-Sales Service – The 3D Parts Catalog

The 3D parts catalog is the second step in the evolution of the aftersales service. Indeed, besides providing the user with a more engaging browsing experience, it saves the company a lot of time, as exploded drawings of each product are no longer needed.
 
Components Engine's 3D viewer merges the benefits of an interactive parts catalog with the key navigation tools of a 3D model. Thanks to the many search filters, even the least experienced user can spot the parts he is looking for while enjoying the 3D navigation experience. Isolating a part, seeing exactly where it must be placed, rotating it to examine it from every perspective, seeing its details, and adding it to the shopping cart are all features included in a 3D catalog created with Components Engine.
 
Furthermore, the Components Engine Editor allows you to link 3D model design codes with part numbers, descriptions in different languages, prices, and quantities. At the same time, you will also have the possibility to correct those discrepancies that often arise between the 3D model and the corresponding parts list.
 
Components Engine is the complete platform for creating, publishing, and updating interactive 2D and 3D parts catalogs.

Thanks to a constantly updated internal R&D department, Components Engine can meet the requirements of the most demanding companies by implementing on-demand functionalities.
 
 
The 3D parts catalog is the second step in the evolution of the aftersales service, it saves the company a lot of time, as exploded drawings of each product are no longer needed.
The 2D parts catalog is a vital tool for customers who want to order parts easily, conveniently, and quickly and to reduce machine downtime.
Every e-commerce service must provide a simple, fast and customized user management system, so that the company can diversify accesses to its online store.
Do you have a list of part numbers that you order repeatedly, and every time you have to search for each individual item in the catalog? With the aim of overcoming this problem, Components Engine has developed the "Order History" feature.
In order to offer a complete service that optimizes after-sales activities, Components Engine has included within its solutions the Sales Network Management, which is integrated with the spare parts catalog.
Components Engine has designed a Newsletter sending module that can be easily integrated with our dashboard. This allows emails to be sent on a periodic basis to a selected pool of recipients.