Blog
23/6/2022

Registering a serial number has never been easier!

Do you need to assign a service ticket to a technician, but just the idea of registering a product's serial number drives you crazy? We admit that it can be a long and time-consuming process if you don’t adopt the appropriate tool.
 
Components Engine Claims is the platform to manage maintenance and warranty interventions that allows you to register your product and assign a service ticket to technicians quickly and easily.

But let's start from the beginning, what do we mean by service ticket?

A ticket is a request that a customer makes when facing an issue on a purchased product; in other words, it is the need to carry out one or more service interventions on a product because it is damaged, defective, or broken.
 
This tool gives you the ability to handle customer claims promptly, thus increasing customer satisfaction, allowing the company to improve operational efficiency and reduce waste of time.
 
A ticket, then, is followed by the generation of one or more tasks that are scheduled and assigned to a technician.

Registering a serial number, how?

With the new intuitive dashboards and reports that can be configured as needed, the administrator can register the serial number and associate it with the relevant technician, view all the interventions done on a product at any time, check the progress, mean time to repair, and costs of the interventions carried out. All this in a single online portal, with the advantage of reducing paper use, avoiding data entry, and improving the overview on product history.
 
If you want to know why you should choose Components Engine Claims as the solution to manage  your after-sales, click here and read our article, "The intervention report becomes electronic!".
 
 
In order to offer a complete service that optimizes after-sales activities, Components Engine has included within its solutions the Sales Network Management, which is integrated with the spare parts catalog.
Components Engine has designed a Newsletter sending module that can be easily integrated with our dashboard. This allows emails to be sent on a periodic basis to a selected pool of recipients.
PARTS LIST Connector integrates the online parts catalog into an external company information system (ERP). Through this constant dialogue, all part number information can be imported into the BOM without uploading the data in the Editor.
E-COMMERCE Connector is Components Engine's connector for managing spare parts orders from the item selection to the fulfillment phase, by connecting the online catalog with the company’s e-commerce and the management/ERP systems.
Integration Landscape is the turnkey service of Components Engine for integrating your company’s information systems (ERP, CRM, and e-commerce) into the online parts catalog.
Managing the processes needed to grow a rapidly expanding business requires a great deal of resources, time and money.