Blog
28/3/2022

Interactive spare parts catalogue: replacement codes

Managing replacement codes is one of the daily challenges of a company’s after-sales department.
With an interactive spare parts catalog this procedure gets easier and faster, in fact, it enables you to correct obsolete codes and replace them with new ones in a very short time.
 

Obsolete code: what is it?

An obsolete code is a part number that, for several reasons, can no longer be ordered by the customer, therefore, the after-sales department will have to replace it with a new one. Thus, your customer will be provided with complete and correct information about the spare part he wants to purchase.
 
There are several reasons why an obsolete code needs to be replaced:
  • the part turns out to be defective;
  • the company changes supplier for that part and a different code is associated to it;
  • the material of that part is no longer suitable for the machine; therefore, it is necessary to change the part and its relative code;
  • that part is no longer sold individually, but rather you must purchase the entire kit.
How can a company, that manages a significant client base, inform all its customers that a code has been replaced?
 
One of the advantages of Components Engine's interactive parts catalog is exactly the one to update all the obsolete codes quickly and without errors.
 
Furthermore, your customers will be constantly up-to-date on the changes regarding the spare parts with the aim to drastically reduce the margin of error.
 

How to replace an obsolete code in an interactive spare parts catalog

Replacing an obsolete code in an interactive catalog is a simple and immediate procedure that can be done massively with no need to change the codes individually.
 
The first question that has to be asked is: should the obsolete code be visible in the parts list or should it be completely replaced?

This decision depends solely on the needs that each company has:
-if the obsolete code needs to be visible (temporarily to ease the transition with the new one, or even permanently) you enter the new code and link it to the previous one. In this way, catalogue users will no longer be able to order the obsolete code and they will be forced to add the new code to the shopping cart;
-if, on the contrary, the obsolete code should no longer be visible in the parts catalog, then you will simply replace the existing code with the new one.
 
 
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