Blog
27/4/2022

How to streamline business processes with digital integration

We are sure that most of you struggle with getting your business processes or systems to work together. We are not surprised. There is an essential requirement when digitizing the processes of your business.
 

Connectors help to integrate digital processes

This requirement is Digital Integration, enabler of a "communication" between systems with no need of interpreters.
A tool I have discovered and that I find particularly useful is a solution called "connector" offered by the company Components Engine.
 
The purpose of this connector is to integrate a business system (in the case of their customers, the online spare parts catalog) with the company’s information systems like CRM, e-commerce, ERP.
 
Let’s have a look at some of them:
  1. SSO CONNECTOR:
WHAT IS IT?
Single Sign-On Connector is a tool for the user’s authentication on web portals.
 
WHAT IS IT FOR?
It allows logged customers of the reserved area of your company website to use the same username and password to access the online version of your spare parts catalog and your e-commerce.
 
WHAT BENEFITS DOES IT OFFER?
It improves the user experience because it makes the login faster and easier: customers no longer have to remember different credentials and do not have to repeat the authentication process while accessing different areas of the website.
  1. PARTS LIST CONNECTOR:
WHAT IS IT FOR?
It allows to import all the information of your spare parts in your product’s parts list by simply connecting with your ERP.
 
WHAT BENEFITS DOES IT OFFER?
It makes all the spare parts information constantly up-to-date and integrated with the company's ERP with no need of the Components Engine Editor.
  1. E-COMMERCE CONNECTOR:
WHAT IS IT?
It is a tool that enables communication between the online spare parts catalog and the e-commerce of your website and vice versa.
 
WHAT IS IT FOR?
It allows customers to find the parts they need in the catalog and add them directly to the cart of your e-commerce.
 
WHAT BENEFITS DOES IT OFFER?
  • the order is processed on your e-commerce platform;
  • It allows you to have the information integrated with your ERP software in real time and avoid the possibility that customers add items no longer available or incorrectly priced to the cart;
  • the order will be automatically uploaded to your ERP software in order to be managed according to the rules defined by the ERP.
Solutions like these are useful to streamline your business processes as they are tools for decreasing inefficiencies due to bottlenecks or incorrect data exchange from one system to another. They are an essential aid for optimizing your business.
 
 
 
 
With a team of professionals working tirelessly to seek new solutions and meet even the most demanding requirements, the evolution of the after-sales service will never stop!
Components Engine Claims, the portal for managing maintenance and warranty claims, is the fourth step to run up the ladder of evolution of the after-sales service.
Components Engine Plus, the web platform for technical documentation management, is the third step in the evolution of the aftersales service.
The 3D parts catalog is the second step in the evolution of the aftersales service, it saves the company a lot of time, as exploded drawings of each product are no longer needed.
The 2D parts catalog is a vital tool for customers who want to order parts easily, conveniently, and quickly and to reduce machine downtime.
Every e-commerce service must provide a simple, fast and customized user management system, so that the company can diversify accesses to its online store.