Blog
|
14/4/2022
How to configure your spare parts catalog: real availability or lead time?Having a well-developed spare parts catalog allows the customer to not only identify the part he needs promptly but also to check the available quantity.
Quantity as real availabilityUsually, in the spare parts catalogues, the term 'quantity' corresponds to the real availability that the company has for that specific part.
This information is extremely important for the company for several reasons:
This data offers many advantages, but it also involves some issues, for instance: let's imagine that a customer needs exactly 6 bolts and in the company's catalogue it is indicated that he can only order 5. The customer will block the order and will definitely contact the after-sales department.
To overcome this problem, there is another possibility: instead of showing the real availability in the spare parts catalogue, you show the lead time.
What does lead time mean?The lead time of a spare part not only corresponds to the stock availability for that specific component but it also indicates the latency between the order placement and the delivery of the requested parts.
On a practical level, instead of showing the stock level, you can add a traffic light with different colours (green, yellow and red) based on the criteria listed below:
- green: when the company has a large stock for that spare part and is able to obtain it easily;
- yellow: when the company has a limited stock for that part and it might be more difficult to obtain it;
- red: when the company has no availability in stock and it may experience difficulties to obtain it (distance of the supplier, slow delivery, etc.).
With the use of this new value, you company can reduce the risks, customer’s orders won’t be blocked and and call volume for the after-sales department will be drastically reduced.
Real availability and lead time are both valid and viable features. Thanks to Components Engine, it is possible to realize interactive parts catalogues that present one option rather than the other, depending on your needs. In fact, Components Engine, guarantees highly specialized technical support, which advises customers on the best choice and configures the catalog according to their specific needs.
 |
When we buy a new car, the price we see at the dealership tells only part of the story.
A city car starts at around €15,000, a mid-size sedan ranges between €30,000 and €40,000, and a premium model easily exceeds €60,000.
These retail prices are made p
3D spare parts catalogs: the future of after-sales is already here. More intuitive, integrated, and faster. Fewer errors, greater efficiency.
An agricultural equipment manufacturer transformed its after-sales service from a cost centre into a strategic lever by introducing a B2B spare parts portal with an interactive catalogue. Even in a year of crisis, spare parts continued to grow,
Investing in after-sales and spare parts service: advantages for manufacturing companies
The agricultural machinery sector is going through a complex phase, marked by a significant decline in the sales of new equipment, alongside a steady growth in the after-sales and spare parts segment. This transformation is rewarding companies that have
Investing in after-sales and spare parts brings strategic advantages: it generates recurring revenue, increases margins, and builds customer loyalty. Digitizing service with interactive portals and smart assistance improves efficiency, reduces operating
Member of
