Blog
9/6/2022

CE Plus: Form

One of the basic tasks of customer service is to give an effective (for the customer) and efficient (for the employer) response to their customer's requests for information or support.
 
An effective response is when customers get the correct information; an efficient response is when the information is provided in the shortest possible time and using the least amount of human resources.  In many companies this service doesn’t work properly because they are unable to provide their customers with the proper tools.
 
That’s why customers call you incessantly and as well as clog the after-sales phone lines, you waste a lot of time, as the information provided to the customer is often incomplete and wrong.
 
Components Engine Plus helps you optimize your after-sales management and communication with your customers with its new Form.
 
For any inquiries, concerns, or problems that customers may encounter while navigating your after-sales portal created with Components Engine, they have the option to contact you by submitting a request for information with no need to open your company's website or the-mail program. Your after-sales department receives a request containing all the necessary fields necessary to quickly and correctly fulfil your customer's request.
 
Besides, the form’s fields will be filled in automatically for logged users, reducing the possibility of errors with the aim to speed up the process and keep a more immediate communication with your customers.
 
Components Engine Plus streamlines your after-sales management and increases the level of your customers satisfaction, as they will be even more satisfied to access to the technical documentation of their purchased products within a single after-sales portal. Click here to read the dedicated article!
 
 
With a team of professionals working tirelessly to seek new solutions and meet even the most demanding requirements, the evolution of the after-sales service will never stop!
Components Engine Claims, the portal for managing maintenance and warranty claims, is the fourth step to run up the ladder of evolution of the after-sales service.
Components Engine Plus, the web platform for technical documentation management, is the third step in the evolution of the aftersales service.
The 3D parts catalog is the second step in the evolution of the aftersales service, it saves the company a lot of time, as exploded drawings of each product are no longer needed.
The 2D parts catalog is a vital tool for customers who want to order parts easily, conveniently, and quickly and to reduce machine downtime.
Every e-commerce service must provide a simple, fast and customized user management system, so that the company can diversify accesses to its online store.