XELIA
One of the most innovative elements of the platform is Xelia, the Artificial Intelligence assistant natively integrated into I After Sales and designed to support operators, technicians, and after-sales service managers in their daily activities.
Based on a modern RAG (Retrieval-Augmented Generation) architecture, Xelia does not simply provide generic answers, but retrieves relevant information from technical manuals, product datasheets, operational documentation, and service history, delivering responses consistent with the company’s knowledge base.
The Xelia ecosystem is built around two key components:
- Xelia Bot: Xelia’s conversational interface, designed to guide users through simplified requests;
- Xelia Agent: Xelia’s advanced intelligence layer, designed to support specialized technical activities and more complex analyses.
Today, Xelia provides a growing set of features that help make support processes faster, more efficient, and focused on service quality:
- Advanced search across tickets and service records, enabling the identification of proven solutions and supporting faster, more accurate diagnostics;
- Automatic spare parts recognition through image analysis, with instant identification of the component;
- Interactive chatbot powered by catalogue data, providing real-time assistance through automated responses that can be configured and managed directly from the back office;
- Immediate access to information, documents, and technical datasheets, with direct links to relevant content.
Webinar
Components Engine online seminars provide an introduction to the features included in Components Engine. Check if new online seminars are available.
Customers
Components Engine is currently used by over 600 companies worldwide. View our customers list.
6/10/2026
Rennergy Systems AG
Founded in 2000, the German company Rennergy Systems AG has become a leading player in sustainable heating systems and renewable energy technology.
22/9/2026
Aries Industries
A leader in the design and production of video inspection and pipeline rehabilitation equipment, Aries Industries is renowned for its cutting-edge products.
8/9/2026
Rinieri
Founded in 1922 in Forlì, Rinieri is a symbol of Italian mechanical excellence, offering a range of more than 250 models dedicated to soil cultivation, pruning, and the maintenance of vineyards and orchards.
25/8/2026
Koxka
Founded in 1966 and headquartered in Pamplona, Koxka is globally known for delivering high-quality, technologically innovative, and sustainable refrigeration solutions.
Customers
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