Claims under warranty are often part of a long and undefined process for the production chain. Frequently claims get lost or forgotten and lack of communication and wrong data can lead to misunderstanding and frustration that can negatively affect business relationships.

Components Engine Claims enables you to develop a customer service model that allows you to improve your efficiency and enhance customer satisfaction. Components Engine Claims is embedded in the online parts catalog in order to easily receive claims under warranty for your spare parts.

All Claims reports will be filed and over the years they become an important knowledge base to share technicians expertise and see the maintenance history of each product that allows you to make deeper analysis and statistics useful for the resource planning.

Advantages and Benefits

• Direct link with the online parts catalogue to order parts under warranty;
• View the maintenance history of each serial number;
• Custom login to enable a service center to fill in the claims report and see only the information of the serial numbers managed by the service center;
• Real time calculation of refund for the costs sustained by the service centre based on the type of intervention;
• Responsive web design compatible with all mobile devices;
• Drastic reduction of manual procedures and errors due to wrong parts selection (accurate data in real time);
• View statistics for the most common product flaws and type of interventions.