Components Engine Claims

Claims under warranty are often part of a long and undefined process for the production chain. Frequently claims get lost or forgotten and lack of communication and wrong data can lead to misunderstanding and frustration that can negatively affect business relationships.

Components Engine Claims enables you to develop a customer service model that allows you to improve your efficiency and enhance customer satisfaction. Components Engine Claims is embedded in the online parts catalog in order to easily receive claims under warranty for your spare parts.

All Claims reports will be filed and over the years they become an important knowledge base to share technicians expertise and see the maintenance history of each product that allows you to make deeper analysis and statistics useful for the resource planning.

Would you like to discover the Components Engine Claims capabilities?
Please contact us to see a demo and request an offer!

 

Advantages and Benefits

  • Direct link with the online parts catalogue to order parts under warranty;
  • View the maintenance history of each serial number;
  • Custom login to enable a service center to fill in the claims report and see only the information of the serial numbers managed by the service center;
  • Real time calculation of refund for the costs sustained by the service centre based on the type of intervention;
  • Responsive web design compatible with all mobile devices;
  • Drastic reduction of manual procedures and errors due to wrong parts selection (accurate data in real time);
  • View statistics for the most common product flaws and type of interventions.

 

View a demo catalogue created with Components Engine.
Components Engine allows you to create 3D interactive parts catalogs. View our online demo.
Webinar
Components Engine online seminars provide an introduction to the features included in Components Engine. Check if new online seminars are available.
Customers
Components Engine is currently used by over 500 companies worldwide. View our customers list.
News
 
 
18/11/2021
Giorik Spa
Giorik has been producing and selling professional cooking equipment since 1963. Giorik uses Components Engine to publish its spare parts catalogues over the web and share them with its customers and service centers.
9/11/2021
Hargassner
With over 40 years of experience, Hargassner produce pellet and wood chip boilers renowned for their technology. Hargassner has adopted the Components Engine software to make the spare parts ordering more efficient for their dealers.
27/10/2021
Tower Tech
The Tower Tech spare parts catalog can be found on Components Engine to allow catalog users to quickly find spare parts that improve the performance of many cooling tower makes and models.
20/10/2021
Tesmec Group
InterParts, Tesmec's interactive spare parts catalog, is now available online. Tesmec Group, one of the world's leading companies in infrastructure for the transport of energy, data and material.
Customers