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SP's or Bug Fixes maybe some HELP!
09/05/2006 23.38.56
Jonatan
How can I  get some patch or bug fixes? or... Can someone help me? My problem is about Performance. My Configs: Workstation SUN OS: Windows XP SP 2 Processor: AMD Opteron 150 64-Bits 2.93GHz Memory Size: 2Gb RAM DDR-II 440 HD 80 Gb Video Card: NVIDIA Quadro FX 3000 256Mb   I have the Editor 5.0 and It runs perfectly until i start to import DWG's from CAD programs...I explode them, save them, and when I start to import for CE, it take a lot of time to resolve, about 5 minutes. I have a lot of Drawings to make my Company WEB SITE and my Daily work too, but that way it can't be possible! If someone can help me plese do that! Jonatan

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RE : SP's or Bug Fixes maybe some HELP!
10/05/2006 8.43.19
Elisa-Components Engine staff
  Hi Johnatan! Our technicians are verifying your problem. Soon we will tell you the solution.

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RE : SP's or Bug Fixes maybe some HELP!
10/05/2006 13.24.03
Jonatan
Ok...I´m waiting for

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RE : SP's or Bug Fixes maybe some HELP!
10/05/2006 13.45.13
CiodoF
Moderatore
Could you send to support@componentsengine.com  your DWG drawings that we can test ad verify the problem? Thanks.

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RE : SP's or Bug Fixes maybe some HELP!
10/05/2006 13.48.01
Jonatan
I've just sent it to Elisa Stefanini. But I will send to suport too Thanks!

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RE : SP's or Bug Fixes maybe some HELP!
10/05/2006 13.56.25
CiodoF
Moderatore
Ersatzteilverkauf
No thanks. It is not necessary.
I will reply soon as I finish to verify your drawings.

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RE : SP's or Bug Fixes maybe some HELP!
10/05/2006 14.00.35
Jonatan
Excuse me but it is too late. I already have sent it. I am really sorry! 

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RE : SP's or Bug Fixes maybe some HELP!
10/05/2006 14.05.59
Elisa-Components Engine staff
Don't worry Jonatan. It's ok! 

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RE : SP's or Bug Fixes maybe some HELP!
10/05/2006 14.11.26
Jonatan
OK. Thanks.

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RE : SP's or Bug Fixes maybe some HELP!
10/05/2006 14.17.45
Elisa-Components Engine staff
Hi Jonatan. I have just verified your drawings... I have any kind of problems to open them with Components Engine. Could you describe me what kind of procedure you have made in order to better answer you? You will also send me screenshots if you have problems.

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RE : SP's or Bug Fixes maybe some HELP!
10/05/2006 15.03.16
Jonatan
Ok...I made it! I will send you a PDF file. ok? Thanks 

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RE : SP's or Bug Fixes maybe some HELP!
10/05/2006 15.07.07
Elisa-Components Engine staff
Ok, I'm waiting for it 

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RE : SP's or Bug Fixes maybe some HELP!
10/05/2006 15.30.10
Jonatan
 Oh...i forgot something... It take a long time to save each product too...the same time. About 3~5 minutes!   Thanks!

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RE : SP's or Bug Fixes maybe some HELP!
10/05/2006 15.44.38
Elisa-Components Engine staff

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RE : SP's or Bug Fixes maybe some HELP!
10/05/2006 15.45.24
Elisa-Components Engine staff

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RE : SP's or Bug Fixes maybe some HELP!
10/05/2006 15.46.16
Jonatan
Can I ask something? Can CE work with a File in a Server? Because when I open a CE File that is not in my HD (is in a Server), it can't import DWG files. I will send you an Email with screenshots!   Thanks!

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RE : SP's or Bug Fixes maybe some HELP!
10/05/2006 15.48.05
Elisa-Components Engine staff
Hi Jonatan, It is very strange because your procedure is right. First of all, if Autocad is opened when you import your DWG in Components Engine, try to close it. Have you verify that there are any problems in your lan (if you use it)? Could you try to save your drawings in DXF extension and verify if Components Engine give you the same problems? You can also try to download the Service Pack 2 from our web site: you have to register you on this page http://www.componentsengine.com/site/page.wplus?ID_COUNT=login&LN=2 and you have to wait our e-mail with the instructions to download the new upgrade. I’m looking forward to a prompt reply.

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RE : SP's or Bug Fixes maybe some HELP!
10/05/2006 16.16.43
Jonatan
 Ok. I already have upgraded my personal profile with my Product Code yesterday! Now I'm waiting for a email with instructions for download the SP 2 because I do not have access to intranet! Thanks!

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RE : SP's or Bug Fixes maybe some HELP!
10/05/2006 16.18.36
Jonatan
*an email

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RE : SP's or Bug Fixes maybe some HELP!
10/05/2006 16.21.25
Jonatan
About the errors: What these errors mean? 

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RE : SP's or Bug Fixes maybe some HELP!
10/05/2006 16.23.44
Elisa-Components Engine staff
You have problems in your lan and with your account. Your screenshot shows that you don’t have some privileges. Try to change pc. Could you install Components Engine on another pc?  

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RE : SP's or Bug Fixes maybe some HELP!
11/05/2006 14.03.10
Jonatan
 OK...with SP my problem was resolved. Thanks. Now, I want to know if I save my project in CE SP2, Will I open it with CE SP0 and save it normally with no problem? Thanks!  

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RE : SP's or Bug Fixes maybe some HELP!
11/05/2006 14.25.34
CiodoF
Moderatore
Perfect. The compatibility shouldn't be a problem, but I suggest you to use the new version. If you need  further info don't hesitate to contact us.

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RE : SP's or Bug Fixes maybe some HELP!
11/05/2006 14.43.31
Jonatan
OK...Thanks for support!  

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