For many companies, the after-sales market represe ...

For many companies, the after-sales market represe ...

For many companies, the after-sales market represents a valuable business opportunity. Sales of spare parts can generate significant profits, in some cases even more than from the sale of original equipment. It also offers a way to cultivate long-term customer relationships by keeping your brand front and center, so you're perfectly positioned to capture the next sale as well. The challenge, however, is to keep operational costs under control while delivering best-in-class customer service. Considerable resources can be required to produce, publish and maintain up-to-date spare parts catalogs. Call center costs can skyrocket as customer service reps squander valuable time trying to identify the right part. Delivering the wrong part can drive up transportation and return processing costs, lead to part write-offs and negatively impact customer satisfaction. What's needed is a solution to optimize spare parts commerce processes, one that will help businesses contain costs, improve customer satisfaction and generate revenue growth.

Components Engine Spare Parts is a specialized electronic catalog and service information system that optimizes business processes for after-sales service and spare parts commerce. Advanced search, rich content and visual navigation work together to reduce wrong part return rates, improve customer satisfaction and increase after-sales revenues.

Components Engine allows you to publish your entire spare parts catalogs directly on the web or CD.
All your customer and service personnel has to do to order is find the part and click on it. No time wasted checking doubts.
No ordering errors.
It is so simple, you will not believe your eyes.