Reduces wrong part returns to cut transportation a ...- Reduces wrong part returns to cut transportation a ...
- Reduces wrong part returns to cut transportation and processing costs, eliminate
write-offs and improve customer satisfaction
Encourages the use of lower cost self-service channels by providing detailed
content, easy navigation and advanced search capabilities
Reduces catalog creation, maintenance and publishing costs
Increase part revenues and margins by quickly adapting pricing to changing
market conditions
Improves data quality by establishing a single repository of all information
Important criteria for the success of a spare parts solutions include:
• use of current, as-ordered product information for catalog publishing
• Single Source Publishing strategy for online and printed catalogs
• universal, platform-independent catalog access
• intuitive, easy-to-use interface for end-users (service technicians, sales department, customers)
• modular functionality that can be gradually extended from a simple spare parts search function, to an online fax order system, an automated order transfer functionality and even integrated into an enterprise or service hub
• support of downstream enterprise processes such as warranty management partsCAT Capabilities
• intuitive, easy-to-use
• operation from CD-ROM or via intranet / Internet
• interaction between Bill of Materials and graphic/image
• can process both vector and pixel graphics
• infinitely variable zoom function for web browser windows
• direct order links in images and lists
• search functions
• notes management
• easy catalog navigation
• multiple instances of images provide improved overview
• accompanying documentation can be referenced on the catalog, assembly or parts level
• supports individualized prices
• shopping cart function
• replacement parts and warranty management
• partsCAT Internet server
• electronic storefront components can be integrated Components Engine Spare Parts is a specialized electronic catalog and service information system that optimizes business processes for after-sales service and spare parts commerce. Advanced search, rich content and visual navigation work together to reduce wrong part return rates, improve customer satisfaction and increase after-sales revenues.
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