The ability to manage aftermarket sales is critica ...- The ability to manage aftermarket sales is critica ...
- The ability to manage aftermarket sales is critical in industries that sell and support capital equipment. The dealer/operator network needs to have access to the latest product information to make the right purchasing and maintenance decisions. However, getting correct and timely information out to a large and geographically disbursed network of dealers/operators is an unenviable task, and one that many manufacturers struggle with. For every day of delay, and for every incorrect part ordered, after market revenue is lost.
Components Engine has overcome many of the challenges that manufacturers face each and every day in delivering the most up to date information as soon as it is available in any easy to use graphical format.
Using Components Engine dealers/operators can access all of the latest manufacturer's maintenance manuals, parts catalogs and service bulletins easily, allowing them to accurately identify and procure the correct replacement parts that they need to fulfill their customers' requirements.
Components Engine enables manufacturers to leverage existing product information to realize:
Increased revenue from spare parts sales.
Decreased operational costs due to fewer maintenance delays and warranty claims.
Increased operating efficiency through the dealer/operator network.
Enhanced customer retention resulting from improved customer service.
Improved management of stock levels by avoiding incorrect parts ordering.
Components Engine Spare Parts simplifies after-sales commerce processes, enabling organizations to improve revenues, margins and customer satisfaction.
• Quickly respond to customer demand and capture more orders by making spare parts available via e-commerce.
• Provide higher levels of customer service with fewer order errors, reduced maintenance support calls and faster response time through accurate and up-to-date part information.
• A unified content repository improves data quality and reduces the cost of publishing multiple catalogs.
• Advanced search options make it easier and faster to find and buy the right part, increasing customer retention.
• Shorten catalog revision cycles and reduce publishing costs by automating content updates and eliminating manual activities.
• Sell standard products, configurable products and associated spare parts from a single multichannel commerce platform. Components Engine allows you to publish your entire spare parts catalogs directly on the web or CD.
All your customer and service personnel has to do to order is find the part and click on it. No time wasted checking doubts.
No ordering errors.
It is so simple, you will not believe your eyes.
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