Catalog and information system to optimize busines ...

Catalog and information system to optimize busines ...

Catalog and information system to optimize business processes for after-sales service and spare parts commerce Components Engine Spare Parts makes selling spare parts simple and profitable. A unified parts database makes it easy to create, maintain and publish spare parts catalogs on paper, CD and the Web. Catalogs are readily segmented by customer, channel, product or any other criteria, and advanced search options help users quickly find exactly the right part. Components Engine Spare Parts helps create a competitive advantage through better, faster and simpler customer service, and by reducing the cost and complexity of spare parts commerce. Primary Benefits Reduces wrong part returns to cut transportation and processing costs, eliminate write-offs and improve customer satisfaction Encourages the use of lower cost self-service channels by providing detailed content, easy navigation and advanced search capabilities Reduces catalog creation, maintenance and publishing costs Increase spare part revenues and margins by quickly adapting pricing to changing market conditions Improves data quality by establishing a single repository of all spare parts information Key Features Navigate through exploded product views Advanced search functions Link parts to all types of documentation, maintenance videos or images Manage parts obsolescence and replacement Easily import existing 2D/3D drawings Automatic recognition of drawing hotspots Single spare parts database unifies all data formats Customize catalogs by customer, product, channel or other criteria Output to paper, CD or the Internet E-commerce part availability, pricing and ordering

Components Engine Spare Parts is a specialized electronic catalog and service information system that optimizes business processes for after-sales service and spare parts commerce. Advanced search, rich content and visual navigation work together to reduce wrong part return rates, improve customer satisfaction and increase after-sales revenues.

Components Engine allows graphical navigation between all documentation for a single piece of equipment.
Whether it is viewing the Repair or manual instruction, with single click access down to the smallest individual part or assembly needed to complete the work, or identifying a broken or replacement component and linking to the assembly procedure on how to fit it.