Service information systems

Service information systems

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Service information systems

Components Engine is a graphical EPC, IETM solution designed for:
- Drill down from the top view of complex equipment to its smallest component parts
- Displaying of all parts and service manuals
- Delivery of Automatic updates from suppliers to their customers
- Access spare parts and service information and technical and maintenance documentation via the internet, intranet or CD/DVD.

Components Engine Spare Parts simplifies after-sales commerce processes, enabling organizations to improve revenues, margins and customer satisfaction.
• Quickly respond to customer demand and capture more orders by making spare parts available via e-commerce.
• Provide higher levels of customer service with fewer order errors, reduced maintenance support calls and faster response time through accurate and up-to-date part information.
• A unified content repository improves data quality and reduces the cost of publishing multiple catalogs.
• Advanced search options make it easier and faster to find and buy the right part, increasing customer retention.
• Shorten catalog revision cycles and reduce publishing costs by automating content updates and eliminating manual activities.
• Sell standard products, configurable products and associated spare parts from a single multichannel commerce platform.