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Important criteria for the success of a spare parts solutions include:
• use of current, as-ordered product information for catalog publishing
• Single Source Publishing strategy for online and printed catalogs
• universal, platform-independent catalog access
• intuitive, easy-to-use interface for end-users (service technicians, sales department, customers)
• modular functionality that can be gradually extended from a simple spare parts search function, to an online fax order system, an automated order transfer functionality and even integrated into an enterprise or service hub
• support of downstream enterprise processes such as warranty management partsCAT Capabilities
• intuitive, easy-to-use
• operation from CD-ROM or via intranet / Internet
• interaction between Bill of Materials and graphic/image
• can process both vector and pixel graphics
• infinitely variable zoom function for web browser windows
• direct order links in images and lists
• search functions
• notes management
• easy catalog navigation
• multiple instances of images provide improved overview
• accompanying documentation can be referenced on the catalog, assembly or parts level
• supports individualized prices
• shopping cart function
• replacement parts and warranty management
• partsCAT Internet server
• electronic storefront components can be integrated Components Engine Spare Parts simplifies after-sales commerce processes, enabling organizations to improve revenues, margins and customer satisfaction.
• Quickly respond to customer demand and capture more orders by making spare parts available via e-commerce.
• Provide higher levels of customer service with fewer order errors, reduced maintenance support calls and faster response time through accurate and up-to-date part information.
• A unified content repository improves data quality and reduces the cost of publishing multiple catalogs.
• Advanced search options make it easier and faster to find and buy the right part, increasing customer retention.
• Shorten catalog revision cycles and reduce publishing costs by automating content updates and eliminating manual activities.
• Sell standard products, configurable products and associated spare parts from a single multichannel commerce platform.
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