IETMs

IETMs

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IETMs

Components Engine Spare Parts simplifies after-sales commerce processes, enabling organizations to improve revenues, margins and customer satisfaction.
• Quickly respond to customer demand and capture more orders by making spare parts available via e-commerce.
• Provide higher levels of customer service with fewer order errors, reduced maintenance support calls and faster response time through accurate and up-to-date part information.
• A unified content repository improves data quality and reduces the cost of publishing multiple catalogs.
• Advanced search options make it easier and faster to find and buy the right part, increasing customer retention.
• Shorten catalog revision cycles and reduce publishing costs by automating content updates and eliminating manual activities.
• Sell standard products, configurable products and associated spare parts from a single multichannel commerce platform.

With Components Engine, the selected parts are instantly added to an online shopping cart. Pricing and discounts can be automatically retrieved from any ERP system. Additional promotions may be applied and on-demand inventory availability can be checked. Support for B2C and B2B ordering processes including customer identification, ship-to/bill-to verification, order discounts, tax & shipping calculations, online payment and automatic order creation within the ERP system.