In order to offer our clients a
quick and simple system of locating spare parts for their machines whenever the
need arises, we at Fiori have implemented a new suite of software programs to
manage spare parts on-line.
The program gives access to our parts catalogues
with relevant updates on the web, in addition to those on CD ROM and paper.
In this way the updates are visible and accessible to clients on their own
computer terminals. Authorised workshops, as well as the clients themselves, can
locate the part they need, establish the amounts, put together a shopping trolley for their supplies and then place an order directly by e-mail or fax. As a result, Fiori has achieved a
series of predefined objectives aimed at optimising the availability of our
spare parts catalogues and streamlining the services offered by our after-sales
department.
It is simple to use. After entering the area reserved for their
use, clients can select for view the spare parts catalogue that applies to the
machine they possess. They simply enter the registration number.
At this
point all the relevant pages are made available, highlighting machine
specifications and enabling the customer to view relevant descriptions so as to
identify the parts more precisely.
Once the customer has identified the parts
needed, he can place his order.
The margin for error is reduced to zero.
With this new on-line procedure for after-sales service Fiori hopes to promote
the idea of total customer service, simplifying company-customer communication.
Ensuring a round-the-clock information flow is essential in an increasingly competitive market. This is why Fiori is focusing all its energies and resources on creating direct client access.
[Nadia Veronesi]
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