| Air conditioning |  | Management of spare parts for air conditioners, heat pumps etc…
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| Field | |
The heating and plumbing sector, having to confront the competitive environment it operates in, today more than ever is converting toe-business technologies to build long-term relationships with its customers, to facilitate and speed up operations , to improve safety and manage costs.
In addition to the sale of the actual products, the post-sale market is a business in its own right for this sector. Assuring fluid, effective transactions is mandatory in order to be competitive and differentiate a company from its competitors.
Components Engine has the experience and the end-to-end offers that allow to achieve all this, also thanks to the years of experience it has matured in this field.
| | | | Issues |  In addition to all the issues it shares with the other industries, the heating and plumbing sector has to handle multi-market management. Every product manufactured has different components according to the country in which it has to be used, because voltages, flow rates, and all other standards imposed by the various governmental directives are different. Therefore, it is necessary to manage a spare parts catalog that shows the different parts for the different markets.
| | | | Solutions and advantages |
Multi-market
The great advantage of the interactive catalogs obtained with Components Engine is the ability to associate to each component a different code and description according to the consultation market active at that time. For example, if an American customer who wants to order a spare part selects a specific element, that element will be displayed and then ordered with the proper characteristics for the American market; conversely, a German customer who chooses the same component will order it withcharacteristics that match the European market
(e.g., voltages, dimensions, power, etc.). All this can be implemented
with no need to prepare different catalogs
each country, but simply using the tools offered by Components Engine, which will guide users through all the steps required for the final publication of the catalog.
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